Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Memberships
Updating to Trainz Plus from TRS19
Posted by N3V Games (Paul) on 14 September 2019 02:05 PM

Patching to the Trainz Plus version is done through the in-game patch installer.

This is found in Trainz Settings > Install Tab > Check for Updates or Change Trainz Update Stream.

To change stream, click Change Trainz update stream, then click Next, and then select Trainz Plus stream from the dropdown list.

For more assistance with patching see this guide.


 Tags: Patch, Patching, Update, build, stream

(13 vote(s))
Not helpful

Comments (0)