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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Memberships
How do I upgrade or change my membership?
Posted by N3V Games (Zec) on 09 June 2020 03:29 PM

You can upgrade or change your membership by following these steps:

  1. Go to http://www.auran.com/
  2. Click on MyTrainz, and then log in if required
  3. Click on My Memberships
  4. Click on Change Membership
  5. Click on 'Select' for the membership level you would like.

 

Please note, depending on which membership you are on currently, the change will either occur immediately (with a pro-rata invoice being generated so you only pay the different between your current and new option), or will occur on the next renewal date of your membership. An easy guide is if the option you are choosing is to the left of your active option, then the change will occur on the next renewal date. If it is to the right of your active option, it will occur immediately with a pro-rata invoice.

Changing from monthly to yearly will occur immediately with a pro-rata invoice.

Changing from yearly to monthly will occur on the next renewal date.

 

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