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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
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Knowledgebase : Trainz Railroad Simulator 2019 > Content Store/DLCs
   

How do I access the Content Vault content with a Gold Membership
If you have a Gold Membership through the MyTrainz website, then you will need to claim your DLC pack through your MyTrainz account by following these steps: 1) Go to http://www.auran.com/ [http://www.auran.com/] 2) Click on MyTrainz, and then sign in...
How do I install the routes included with my Trainz purchase?
CONTENT STORE To allow you to choose which routes you install, and when, Trainz only includes a smaller selection of core items and the Kickstarter County 2 route. The other routes included with your Trainz purchase can be installed using the included C...
How do I install my purchased DLC?
CONTENT STORE In TRS19 (SP2 and newer), TRS22 and newer, plus TrainzPlus releases, all content purchased through the Trainz Store, Steam Store, and AppStore will be installed via the Content Store tool by following these steps: 1) Click on Content Sto...
My new content hasn't appeared after installing
First double check the name of the content. Most should have a similar name to the DLC pack title, but for traincars, locomotives, and similar the company name may be shortened to fit the menus in Trainz (ie Union Pacific becomes UP, or Victorian Railways...
How can I tell what content is builtin, or part of a DLC pack, in...
All content that is Builtin in Trainz will be shown in the status column of Content Manager as either 'Built-in', 'Built-in, payware', or 'Base'. These assets are part of the core Trainz installation and cannot be uninstalled. All content included in th...
I can't find the search box, where is it?
The search box in the Content Store is found on the top right of the Content Store window, next to the 'store', 'purchased' and 'updates' buttons. If you don't see the search box then please try expanding or enlarging the Content Store window and it shoul...
The install button shows 'View Error' after installing, what do I...
After installation the 'install' button may change to show 'View Error' if there has been an error during installation. Some of these can be safely ignored, and the installation completed by clicking on 'retry'. In particular, the error "Failed to down...
The content in a DLC pack shows missing dependencies
Generally if an asset in a DLC pack, particularly a route or session, shows missing dependencies then it indicates that the DLC pack has not installed fully. Please try uninstalling the DLC pack and then install it again by following these steps: 1) Ope...