NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Content Store/DLCs
I can't find the search box, where is it?
Posted by N3V Games (Zec) on 25 May 2022 05:45 PM

The search box in the Content Store is found on the top right of the Content Store window, next to the 'store', 'purchased' and 'updates' buttons. If you don't see the search box then please try expanding or enlarging the Content Store window and it should appear.

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