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<title><![CDATA[Trainz Support]]></title>
<link><![CDATA[https://support.trainzportal.com/]]></link>
<description />
<generator><![CDATA[Kayako fusion v4.71.0]]></generator>
<item>
<title><![CDATA[What are the system specifications for Trainz Model Railroad?]]></title>
<link><![CDATA[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/103]]></link>
<guid isPermaLink="false"><![CDATA[6974ce5ac660610b44d9b9fed0ff9548]]></guid>
<pubDate><![CDATA[Sat, 05 Nov 2016 14:43:49 +1000]]></pubDate>
<dc:creator />
<description><![CDATA[The following specifications show the minimum requirement in order to run Trainz: A New Era.&nbsp;
To find out your system specifications, please read this article.
PC
Minimum:

OS: Windows 7 64bit, Windows 8 64bit
CPU: Intel i-series, AMD K10 or hi...]]></description>
<content:encoded><![CDATA[<p>The following specifications show the minimum requirement in order to run Trainz: A New Era.&nbsp;</p>
<p>To find out your system specifications, please <a href="https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/finding-your-system-specifications" target="_blank">read this article</a>.</p>
<p><strong>PC</strong></p>
<p><strong>Minimum:</strong></p>
<ul>
<li>OS: Windows 7 64bit, Windows 8 64bit</li>
<li>CPU: Intel i-series, AMD K10 or higher with at least 2Ghz Dual Core</li>
<li>GPU: NVidia GT 430 or ATI 5550 or better, at least 1GB dedicated VRAM supporting DirectX 11</li>
<li>Memory: 4GB</li>
<li>Hard Drive: 30GB free space</li>
<li>Soundcard: DirectX-compatible&nbsp;</li>
<li>Internet connection required</li>
</ul>
<p><strong>Recommended:</strong></p>
<ul>
<li>OS: Windows 7 64bit, Windows 8 64bit</li>
<li>CPU: Intel i5 3330, AMD FX 8350, QuadCore 2,3 Ghz or better</li>
<li>GPU: NVidia GTX 660 or AMD HD 6950 or better, at least 2GB dedicated VRAM supporting DirectX11</li>
<li>Memory: 8GB</li>
<li>Hard Drive: 30GB free space</li>
<li>Soundcard: DirectX-compatible&nbsp;</li>
<li>Internet connection required</li>
</ul>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>tags: spec, specs, min spec, hardware</p>]]></content:encoded>
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<item>
<title><![CDATA[Downloading and Installing TMR17]]></title>
<link><![CDATA[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/104]]></link>
<guid isPermaLink="false"><![CDATA[c9e1074f5b3f9fc8ea15d152add07294]]></guid>
<pubDate><![CDATA[Thu, 17 Nov 2016 09:38:25 +1000]]></pubDate>
<dc:creator />
<description><![CDATA[TMR17 is currently available on PC only from this store link.
Follow these steps to install TMR17 on your PC:

Ensure your system meets our&nbsp;minimum specifications
Download the installer from your MyTrainz account by clicking on the link provided ...]]></description>
<content:encoded><![CDATA[<p>TMR17 is currently available on PC only from <a href="https://store.trainzportal.com/products/trainz-model-railroad-2017" target="_blank">this store link</a>.</p>
<p>Follow these steps to install TMR17 on your PC:</p>
<ol>
<li>Ensure your system meets our&nbsp;<a href="https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/103/19/what-are-the-system-specifications-for-trainz-model-railroad" target="_blank">minimum specifications</a></li>
<li>Download the installer from your MyTrainz account by clicking on the link provided in your store confirmation email.</li>
<li>Unzip the installer using WinZip, 7Zip or any other zip utility. &nbsp;</li>
<li>Run &nbsp;the Installer.exe and follow the installer prompts.</li>
<li>The program&nbsp;will install by default into C:/Program Files/N3V Games/Trainz Model Railroad 2017</li>
<li>Run TMR17.exe to launch the program</li>
</ol>
<p><strong>TROUBLESHOOTING</strong>:</p>
<p>1. "Failed to download" error</p>
<p>If your internet connection drops while downloading, an error message will appear. Just click Retry and it will continue to download. Please note that if your computer goes to "sleep mode" while downloading your connection may drop out.</p>
<p>2. Extraction error running the installer</p>
<p>This error appears if you attempt to run the installer.exe without first unzipping the file.</p>
<p><img src="http://www.trainzportal.com/images/uploads/product/72661993C13F9DC6AC7E5.jpg" alt="" width="580" height="388" /></p>
<p>3. Failed to read source data</p>
<p>This error occurs when trying to run the installer.exe from directly inside the zip file. Use a zip utility to extract the files then re-run the installer.exe<br /><img src="http://www.trainzportal.com/images/uploads/product/61EC4F876FC1C76DB964D.jpg" alt="" width="553" height="311" /></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[TMR17 Frequently Asked Questions]]></title>
<link><![CDATA[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/107]]></link>
<guid isPermaLink="false"><![CDATA[a97da629b098b75c294dffdc3e463904]]></guid>
<pubDate><![CDATA[Thu, 17 Nov 2016 10:22:04 +1000]]></pubDate>
<dc:creator />
<description><![CDATA[What is TMR17?
Trainz Model Railroad 2017 is a stand alone product that focuses on "model railroads" rather than more prototypical routes traditionally seen in train simulators. You can read more about this concept in&nbsp;this blog post.
Can I&nbsp;buy...]]></description>
<content:encoded><![CDATA[<h3>What is TMR17?</h3>
<p>Trainz Model Railroad 2017 is a stand alone product that focuses on "model railroads" rather than more prototypical routes traditionally seen in train simulators. You can read more about this concept in&nbsp;<a href="http://www.trainzportal.com/blog/view/a-new-dimension-in-model-railroading" target="_blank">this blog post.</a></p>
<h3>Can I&nbsp;buy TMR17 physically (DVD or USB)?</h3>
<p>TMR is currently digital only.&nbsp;You can download onto one PC, and transfer to another PC via USB or external drive if required.</p>
<h3>How big is the installer?</h3>
<p>The full install is ~4.5GB. At release we will offer both an online and offline installer.</p>
<h3>Does TMR require an internet connection?</h3>
<p>TMR requires you to be online when you first launch the product, but you do not need to be online all the time. You have to also be online if you have a break for more than a month or so&nbsp;and restart the game.</p>
<h3>What do I get when I buy TMR17?</h3>
<p>In addition to the stand alone Trainz Model Railroad 2017 program all purchasers also get allocated the same content set as DLC items for TANE SP2. This means that owners of TANE can pre-purchase TMR17 now and then switch over to DLC using their TANE SP2 version once it becomes available (expected in early 2017).</p>
<h3>If I already own TANE - should I buy TMR17?</h3>
<p>The TMR17 content set is also available as Downloadable Content (DLC) that is compatible with TANE SP2. Since TANE SP2 is currently in beta testing, the DLC cannot be used with TANE until the SP2 version is released (public release expected in early 2017).</p>
<h3>Can I use TMR17 to accurately model my physical layout?</h3>
<p>The intention of TMR17 is to allow people to drive, operate and create virtual model railroads. While there is support for importing Track Plans, and support for "fixed track" components, the product design is not geared towards recreating accurate model layouts.</p>
<h3>What benefits are there for existing Trainz owners over TANE?</h3>
<p>TMR17 provides a fresh look at Trainz from a very different perspective and a whole new set of content.&nbsp;There are 22 brand new sessions providing over 50 hours of enjoyment, plus new tools and templates to enable creating your own model railroad layouts. These smaller, more compact layouts are much quicker to build and, according to community feedback, much more likely to be completed than larger, more ambitious "prototyundertakings.</p>
<h3>What are M120 templates and how do I use them?</h3>
<p>These templates included with TMR17 provide a standardized template to ensure the when merging one M120 layout with another. Since the tracks enter and exit the baseboard at the same place once you merge two layouts you simply need to connect the track spline and drive for one "world" to another. You can find out more on&nbsp;<a href="http://forums.auran.com/trainz/showthread.php?117615-M120-Module-for-Model-Railroadz" target="_blank">this forum thread.</a></p>
<h3>What is Basemapz and how do I access it?</h3>
<p>Basemapz is a utility that allows you to import a 2D Track Plan image into Trainz and then use that image to assist in laying out your track and various track and scenery objects. You can download it free from&nbsp;<a href="http://dl1.n3vgames.com/Installers/TMR17/BasemapzSetup.exe" target="_blank">this link.</a></p>
<h3>What is the trainz-build number for TMR?</h3>
<p>TMR is trainz-build 4.4. This&nbsp;means that content made in TMR cannot be imported into TANE SP1. (TANE SP2 will be 4.5)</p>
<h3>What are the error-checking requirements&nbsp;for TMR?</h3>
<p>Error checking and validation changes with each trainz-build. New validation checks are required for new features, and we may also introduce better validation on older tags to help content creators avoid (and identify) errors.</p>
<h3>My trains are getting stuck on tight corners. What do I do?</h3>
<p>Some locos can have difficulty negotiating the tight bends when in DCC mode. Simply click on User Rules Menu then Quickdrive and choose the in-cab mode. This will enable you to drive with more power.</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Installing Basemapz]]></title>
<link><![CDATA[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/108]]></link>
<guid isPermaLink="false"><![CDATA[a3c65c2974270fd093ee8a9bf8ae7d0b]]></guid>
<pubDate><![CDATA[Wed, 30 Nov 2016 10:31:46 +1000]]></pubDate>
<dc:creator />
<description><![CDATA[Basemapz is a&nbsp;3rd party utility provided by community member "ModelerMJ" that assists in creating your new layouts by providing an easy to use "import" function for your favourite 2D "track plan".&nbsp;
The Basemapz installer comes as part of your i...]]></description>
<content:encoded><![CDATA[<p>Basemapz is a&nbsp;3rd party utility provided by community member "ModelerMJ" that assists in creating your new layouts by providing an easy to use "import" function for your favourite 2D "track plan".&nbsp;</p>
<p>The Basemapz installer comes as part of your installed version of TMR17 and requires a couple of manual steps as follows:</p>
<ol>
<li>Ensure that TMR17 is installed</li>
<li>Locate the folder where TMR17 is installed (e.g.&nbsp;C:\Program Files\N3V Games\TMR17)</li>
<li>Open the "extras" folder</li>
<li>Double-click on basemapz.msi</li>
<li>Choose the "allow" options to install the program</li>
<li>The program will be installed by default to:&nbsp;C:\Program Files (x86)\ModelerMJ\Basemapz</li>
<li>Once installed, double click Basemapz.exe to launch the program</li>
<li>Click the Help link at the bottom for any assistance in using Basemapz</li>
</ol>
<p>NOTE: Once installed and launched once, you can then launch Basemapz from the TMR17&nbsp;Launcher &gt; File &gt; Launch Basemapz menu option</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Registering Trainz]]></title>
<link><![CDATA[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/121]]></link>
<guid isPermaLink="false"><![CDATA[4c56ff4ce4aaf9573aa5dff913df997a]]></guid>
<pubDate><![CDATA[Tue, 10 Apr 2018 15:38:34 +1000]]></pubDate>
<dc:creator />
<description><![CDATA[Trainz: A New Era, Trainz Model Railroad 2017, and Trainz Railroad Simulator 2019
Digital Downloads from the Trainz Store
The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with, di...]]></description>
<content:encoded><![CDATA[<p><span style="text-decoration: underline;"><strong>Trainz: A New Era, Trainz Model Railroad 2017, and Trainz Railroad Simulator 2019</strong></span></p>
<p><span style="text-decoration: underline;">Digital Downloads from the Trainz Store</span></p>
<p>The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with, digital download editions from the Trainz Store.</p>
<p><span style="text-decoration: underline;">Steam and AppStore</span></p>
<p>For versions purchased from Steam, or from the Apple AppStore, these editions will be registered into your account the first time that Trainz successfully logs in after entering your MyTrainz account's username and password into the Trainz Settings.</p>
<p><span style="text-decoration: underline;">Boxed editions (TANE PC and TRS19 PC only), or digital download from other websites</span></p>
<p>All boxed editions (TANE PC and TRS19 PC only) will include a serial number. Some retailers that sell digital download editions may also include a serial number. This serial number can be registered by following these steps:</p>
<p>1) Go to <a href="http://www.auran.com/">http://www.auran.com/</a>&nbsp;and log in with your MyTrainz account's username and password</p>
<p>2) Click on MyTrainz&nbsp;</p>
<p>3) Click on 'Serial Number' in the left hand menu</p>
<p>4) Enter your serial number into the boxes provided and click on Submit.</p>
<p>Boxed editions of TANE for Mac, plus TMR17 (custom USB) will be automatically registered to your account when your order is processed.</p>
<p>&nbsp;</p>
<p><span style="text-decoration: underline;"><strong>Trainz Simulator 12 or older (inc Trainz Simulator Mac 1 and 2)</strong></span></p>
<p>All versions of Trainz Simulator 12 and older, including Trainz Simulator Mac 1 and 2, include a serial number. You can register this serial number by following these steps:</p>
<p>1) Go to&nbsp;<a href="http://www.auran.com/">http://www.auran.com/</a>&nbsp;and log in with your MyTrainz account's username and password</p>
<p>2) Click on MyTrainz&nbsp;</p>
<p>3) Click on 'Serial Number' in the left hand menu</p>
<p>4) Enter your serial number into the boxes provided and click on Submit.</p>
<p>&nbsp;</p>
<p><span style="color: #999999;">Tags: cd key, serial number, register, registration, activate, license key</span></p>]]></content:encoded>
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<item>
<title><![CDATA[TMR Known Issues and Session Guidance]]></title>
<link><![CDATA[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/105]]></link>
<guid isPermaLink="false"><![CDATA[65b9eea6e1cc6bb9f0cd2a47751a186f]]></guid>
<pubDate><![CDATA[Thu, 17 Nov 2016 10:01:26 +1000]]></pubDate>
<dc:creator />
<description><![CDATA[Following are some of the known issues with TMR17 and some guidance to complete the various sessions:

Since the code base for TMR17 is similar but not identical to TANE SP1, some features found in TANE may not be included in TMR17 or may not work exact...]]></description>
<content:encoded><![CDATA[<p>Following are some of the known issues with TMR17 and some guidance to complete the various sessions:</p>
<ul>
<li>Since the code base for TMR17 is similar but not identical to TANE SP1, some features found in TANE may not be included in TMR17 or may not work exactly the same as SP1.&nbsp;</li>
<li>Basemapz track plan import utility is not included in the beta edition. This can be downloaded separately from&nbsp;<a href="http://dl1.n3vgames.com/Installers/TMR17/BasemapzSetup.exe" target="_blank">this link</a></li>
<li>Ensure you give sufficient clearance to release junctions from being locked (approximately one loco length).</li>
<li>Bea-Dawe Freight Session - at junction AMY02, stop close to the red signal on the mainline prior to changing direction to be clear of the junction</li>
<li>Bea-Dawe tunnel not designed for internal cab viewing</li>
<li>Appen: Some portals will derail locos (fixed in SP2)</li>
<li>Appen: Staging area is best managed when using Free Roaming camera</li>
<li>Appen: Beware of over-running buffer stops&nbsp;when under AI control.</li>
<li>Appen Passenger session: If you back up a little after running around you can set the junctions and avoid the red lights (and the "stuck" loco becomes unstuck)</li>
<li>Franklin Yard sessions - some locos can have difficulty negotiating the tight bends. Simply click on User Rules Menu then Quickdrive and choose the in-cab mode.&nbsp;</li>
</ul>]]></content:encoded>
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