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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Model Railroad 2017
Downloading and Installing TMR17
Posted by N3V Games (Paul) on 17 November 2016 09:38 AM

TMR17 is currently available on PC only from this store link.

Follow these steps to install TMR17 on your PC:

  1. Ensure your system meets our minimum specifications
  2. Download the installer from your MyTrainz account by clicking on the link provided in your store confirmation email.
  3. Unzip the installer using WinZip, 7Zip or any other zip utility.  
  4. Run  the Installer.exe and follow the installer prompts.
  5. The program will install by default into C:/Program Files/N3V Games/Trainz Model Railroad 2017
  6. Run TMR17.exe to launch the program

TROUBLESHOOTING:

1. "Failed to download" error

If your internet connection drops while downloading, an error message will appear. Just click Retry and it will continue to download. Please note that if your computer goes to "sleep mode" while downloading your connection may drop out.

2. Extraction error running the installer

This error appears if you attempt to run the installer.exe without first unzipping the file.

3. Failed to read source data

This error occurs when trying to run the installer.exe from directly inside the zip file. Use a zip utility to extract the files then re-run the installer.exe

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