Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: Trainz Model Railroad 2017
Downloading and Installing TMR17
Posted by N3V Games (Paul) on 17 November 2016 09:38 AM
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TMR17 is currently available on PC only from this store link. Follow these steps to install TMR17 on your PC:
TROUBLESHOOTING: 1. "Failed to download" error If your internet connection drops while downloading, an error message will appear. Just click Retry and it will continue to download. Please note that if your computer goes to "sleep mode" while downloading your connection may drop out. 2. Extraction error running the installer This error appears if you attempt to run the installer.exe without first unzipping the file. 3. Failed to read source data This error occurs when trying to run the installer.exe from directly inside the zip file. Use a zip utility to extract the files then re-run the installer.exe | |
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