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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
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Knowledgebase : Trainz Railroad Simulator 2022

Knowledge Base for TRS22 is currently under construction. Meanwhile, please use the TRS19 Knowledgebase articles which, in most cases, should assist you.
This article provides a step by step guide to updating your current Trainz build to a new build. GUIDE TO UPDATING YOUR BUILD - WINDOWS: * Start Trainz * Click on Trainz Settings > Install tab > Check for Updates * If a patch is available, click ...
All Steam TrainzPlus Gold subscribers will have full access to all DLC items automatically. See How do I install my purchased DLC [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/183/34/how-do-i-install-my-purchased-dlc] for detai...
All Steam TrainzPlus Standard subscribers will have access to the TANE, TRS19, TRS19 Platinum, and TRS22 builtin content and routes. These are provided as individual 'DLC' downloads for you to download when you wish to. See How do I install my purchased...
All content that is Builtin in Trainz will be shown in the status column of Content Manager as either 'Built-in', 'Built-in, payware', or 'Base'. These assets are part of the core Trainz installation and cannot be uninstalled. All content included in th...
Up to date as at October 2022: The KSC2 route is MPS now has content from all the TRS22 built-in routes enabled. There is a known bug where some users with additional content installed will see an error message upon loading. e.g. : Content set i...