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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Content Store/DLCs
How do I access the Content Vault content with a Gold Membership
Posted by N3V Games (Zec) on 25 May 2022 06:57 PM

If you have a Gold Membership through the MyTrainz website, then you will need to claim your DLC pack through your MyTrainz account by following these steps:

1) Go to http://www.auran.com/

2) Click on MyTrainz, and then sign in

3) Click on Manage Content Vault near the top of the page

4) Click on 'Claim' next to any DLC packs you wish to claim; you can claim as many as you would like at any time.

See How do I install my purchased DLC for details on installing your DLC packs once claimed.

 

If you have a TrainzPlus Gold subscription through Steam, then you will have full access to all DLC items automatically without needing to claim them.

See How do I install my purchased DLC for details on installing your DLC packs.

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