2) Confirm that the wanted items are shown in the shopping cart, and the correct quantity is shown, then click on 'checkout'.

3) Login with your MyTrainz account's username and password.

4) Enter your voucher code into the 'enter code' box at the top right, then click on apply.

5) Ensure that your billing address is correct, then click on 'continue to payment' or click on the 'paypal' button if you wish to pay through paypal

6) Follow the remaining prompts to complete your order.

The first step is to try using a Private tab in Edge which may allow the page. If this still doesn't work, then you will need to try using another browser such as Google Chrome, Mozilla Firefox, or similar.

Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with a link to reset your password. (Please check your Spam folder if you do not receive the email within a few minutes.).

If you do not receive a password reset email or if you have changed your email address and cannot log in to submit a ticket then we suggest the following:

• Create a temporary account using your new email address
• Log in to this support site using your new account details
• Supply as many details of your old account as possible. For example, which products you have registered, which year you first registered, which old email address you may have used, or any username options you may have used.
• We will then update your old account with your new email address.

Tags: Forgot, Lost, Password, username, cannot login, login, user name, 

For in-game specific advice, please read the in-game manual that comes with your product and for Trainz, go to our Trainz wiki pages.

Use the following steps to search for content:

1) Open Content Manager by clicking on 'Manage Content' on the launcher screen.

2) Select the 'Download Station' option in the Filter: dropdown list. This will show all content on the Download Station.

3) To do a simple keyword search, simply enter your search (this can be more than 1 word) into the 'search' box at the top right.

4) To do a more complex search using custom filters, open the filter list by clicking on the grey arrow to the left of 'Filter:'. 

5) Click on the '+' button on the right to add a new filter to the list.

6) Select the desired filter from the list in the left hand box.

For example, if you want just locomotives, select the 'category' filter, then set the right hand box to 'locomotive'. You can add as many filters as you require for your search.

To view the details of an asset, either double click on the asset or left click on it to select it, then press 'CTRL' + 'I'. This will show the description (if available), Author's username, kuid, and the thumbnail.

To download an asset, either right click on it and click on 'download', or click on the 'download' button in the Asset Details window.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

If you are using a Beta Test or Release Candidate version, and wish to report a problem or bug, please submit this through the Bug Report form.

SEE ALSO: Forgot Password

Tags: Trainz, Help, Support, Problem, Issue, install, running, installing, content, download, submit, ticket,

Please note, only limited action can generally be taken on private messages, however those reported via the 'report post' function can be looked into.

If you are being bullied or harassed by a user on the Trainz Official Discord Server please use the '@Moderators' and '@Staff' tags and one of our moderators or staff will be able to look into it for you.

Please note that the in-game chat within Trainz itself is unmoderated, and is not logged. We cannot guarantee the content of these chat channels. However if you do feel a member is bullying or harassing you, please take screenshots of messages and we may be able to look into this.

We do strongly recommend using the 'ignore' function on the forums, discord, and in the Trainz in-game chat to ignore those who may be attempting to bully or harass you.

Remember don't give out your personal details to other individuals.

Please also visit the following online resources for cyberbullying, where you can find information to help with your situation.

Kids Helpline Cyberbullying

Bullying No Way!

E-safety