Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: Website
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Enabling cookies
Posted by on 31 July 2013 04:13 PM
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To find cookie/session settings for: Internet Explore 5.x and below Using the 'Tools menu' - 'Internet Options', then select the 'Security' Tab, choose the Internet Icon and click 'Custom Level', here you can enable and disable Cookies/Sessions (Make sure they are enabled). Internet Explore 6.x and above Using the 'Tools menu' - 'Internet Options', then select the 'Privacy' Tab. Here you can set your privacy level, if you have your privacy level set too high it will stop cookies being created on your computer. If you do not wish to lower the level of privacy you can allow our site to add cookie by adding it to the included list of websites, click on the 'Edit' button bottom right and enter inwww.auran.com Firefox 3 Using the Tools Menu select Options and then the Privacy Tab, from here you can enable and disable cookies as well as create exceptions. | |
 (2 vote(s)) Helpful Not helpful |