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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Website
Enabling cookies
Posted by on 31 July 2013 04:13 PM
To find cookie/session settings for:

Internet Explore 5.x and below
Using the 'Tools menu' - 'Internet Options', then select the 'Security' Tab, choose the Internet Icon and click 'Custom Level', here you can enable and disable Cookies/Sessions (Make sure they are enabled).

Internet Explore 6.x and above 
Using the 'Tools menu' - 'Internet Options', then select the 'Privacy' Tab. Here you can set your privacy level, if you have your privacy level set too high it will stop cookies being created on your computer. If you do not wish to lower the level of privacy you can allow our site to add cookie by adding it to the included list of websites, click on the 'Edit' button bottom right and enter inwww.auran.com

Firefox 3
Using the Tools Menu select Options and then the Privacy Tab, from here you can enable and disable cookies as well as create exceptions.
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