Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Website
Trainz A New Era Support Site
Posted by Tony Hilliam on 23 June 2015 02:35 PM

We are currently reworking all our support sites to make it easier to find all information in one place. 

This support site provides information relating to purchasing, downloading, installing and running the various products we offer. It also includes information on customer accounts for SimulatorCentral and MyTrainz (Planet Auran), as well as the Trainz Download Station.

For in-game specific advice, please read the in-game manual that comes with your product and for Trainz, go to our Trainz wiki pages.

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