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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
We will assist users with problems related to orders, downloading, installation or access only.
Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.

If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.

Knowledgebase: Website

What browser settings should be enabled? Posted by on 31 July 2013 04:14 PM
Browser settings for best performance browsing our site. * Cookies enabled * Sessions enabled * Javascript enabled * Java enabled
(11 vote(s)) Helpful Not helpful

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