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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Plus
What are Trainz Memberships
Posted by N3V Games (Zec) on 29 May 2020 06:12 PM

Trainz Memberships provide an alternative way to access Trainz, First Class Tickets, and/or additional content for Trainz, through a monthly or yearly membership.

 

Further information on Trainz Memberships can be found in the TRS19 FAQ and on the My Memberships page of your MyTrainz account.

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