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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
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Knowledgebase : Trainz Simulator 3 Mobile > Android

Some Android devices fail to mount the game data files on the file system when running the game from a secondary user account. To workaround this install and run the game from the primary user account.
We have noted an issue that causes a crash on Android 13 when Trainz Simulator 3 is installed when not connected to a wifi network (ie when downloaded via mobile data), due to a change in Android 13. To work around this issue, simply remove the Trainz Sim...