Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
RSS Feed
Knowledgebase : Trainz: A New Era (Windows) > Errors
   

The "renderer initializing has failed" error indicates your graphics card does not support DX11 (even though you may have DX11 installed on your computer). You will need to upgrade your graphics card in order to use Trainz A New Era. Please check this...
This indicates that your appdata folder is corrupt or missing (and is most likely due to having content installed from a pre-release version of T:ANE). Follow these steps to ensure that your build is pointing to the correct location: * Find the path...
Click Launcher > Trainz Settings > Install > Check for Updates If there is a patch available for your build, the Trainz patcher window will appear. If it doesn't, then check that the "Target" you have selected is the folder where your TANE.exe or TRS1...
This error means your system is not able to communicate to the MyTrainz server. The most likely reason is you have the "Disable Online Features" option selected (if you are using the Deluxe Box edition/"DRM Free" version of TANE). Uncheck this option ...
Sometimes your TANE installation can become corrupted. This generally happens when content is moved manually rather than using the in-built Import tools, but can also happen during patching or after a game crash. NOTE: A new installation (including newl...
If you are seeing the 'Starting Trainz' window appear either momentarily (i.e. disappears, then nothing happens), or for a very long time (i.e. more than about 20 minutes) after clicking on Start Trainz, then please ensure that your computer does meet the...
Public Release Versions If you are experiencing an issue with a public release of Trainz, please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, ...