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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
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TANE won't start after clicking Start Trainz
Posted by N3V Games (Zec) on 14 March 2018 11:17 AM
If you are seeing the 'Starting Trainz' window appear either momentarily (i.e. disappears, then nothing happens), or for a very long time (i.e. more than about 20 minutes) after clicking on Start Trainz, then please ensure that your computer does meet the system requirements for Trainz.
You can find your system's specifications by following the information in this article.
You can find the system requirements for Trainz: A New Era in this article.
If your computer does meet the system requirements, then please ensure that the drivers for your computer's hardware are fully up to date, especially the video card drivers. You can obtain the latest drivers for your video card from the manufacturer's website (i.e. NVidia, AMD, etc).
Also ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:
Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.
Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.
Tags: Start, Run, Load, Starting, Trainz, TANE, Renderer, disappear, disappears