For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
Missing DLC - How do I find my DLC items that I ordered?
Posted by N3V Games (Paul) on 06 August 2015 10:41 AM
For Trainz A New Era, Downloadable Content (DLC) items ordered through SimulatorCentral will appear as "Available to Download" when you next start Trainz.
No serial key is required and there is no SimulatorCentral/external download link available.
FINDING ITEMS ONCE DOWNLOADED:
If you are download any train / locomotive DLC then you can check in Kickstarter County when the download is complete to see if a session for that particular train exists. It is a quick way to jump in and start driving your locomotive straight away. If a Session doesn’t exist, you can follow this guide to create new sessions using your DLC items.
Tags: tane, ts12, DLC, downloadable, content, add-on, install, cannot find, not installed, missing, not showing