For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Creating a Session for your DLC locomotives in Trainz
Posted by N3V Games (Paul) on 28 July 2015 11:45 AM
All Downloadable Content (DLC) for Trainz is downloaded and installed seamlessly in-game. There are no downloads required from the Trainz store or serial numbers required.
You must log into the Trainz store when purchasing a DLC pack using the same username as used within Trainz, otherwise Trainz will not be able to access the download.
If your loco doesn't have a session already created in Kickstarter County or one of the other built-in routes, you will need to create your own session to use the loco. Follow these simple steps:
USING CREATE SESSION:
USING QUICKDRIVE: (if a consist is included for your loco)
HINT: Most content will have the operator's name, or a shortened version of the operator's name, in the name of the traincars. For example, for the Blue Comet (operated by the Central Railroad of New Jersey), the start of the name has 'CNJ'.
Tags: TANE, TRS19, TRS2019, Download, Engine, Session, Content, Asset, payware,