For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
Getting Started with Trainz A New Era
Posted by N3V Games (Paul) on 24 July 2015 11:13 AM
This article provides the various steps required to get Trainz installed and up and running. There are links to other articles for each step required.
Next, install the game (may require unzipping the downloaded file)
Mac Users follow this guide
PC/Windows Users follow this guide.
Box Editions only, register your serial number at MyTrainz.com by following this guide.
Enter your MyTrainz username and password to gain access to the game (Trainz Launcher > Settings > Internet)
If you have problems with a particular stage of this process, please create a support ticket and include as much detail as possible about what you have tried and what exactly isn't working.