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Installation for TANE "Box" edition - Mac
Posted by N3V Games (Paul) on 10 July 2015 11:49 AM

This article provides a step by step guide to installing Trainz: A New Era for Mac Box Editions.

IMPORTANT NOTE: Your Mac version of TANE comes in the form of a .dmg file on a re-usable USB  drive. It is important that you do not overwrite this file until you have installed Trainz. After you have installed Trainz, you can create a back-up of the .dmg file and then use the USB for other purposes. Overwriting the original .dmg file is done at your own risk.

Step 1:

Insert the USB into an available USB port.

Step 2:

Navigate to the Trainz A New Era.dmg file as shown below and double click on the file. 

USB

Step 3:

The Verifying dialog will appear and check the drive for accuracy.

Verifying

Step 4:

The Trainz A New Era icon then appears ready for installation.

Install App

Step 5:

Drag the Trainz icon onto the Application folder to install TANE

Drag icon

Step 6:

Provide authentication if requested (requires Admin privileges).

Step 7:

Trainz A New Era is now installed and can be located in the Applications folder

 

Tags: install, apple

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