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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
Cannot enter multiplayer due to locally modified assets
Posted by N3V Games (Paul) on 10 March 2016 04:13 PM

This error indicates that some assets in your database have been changed. This may be due to items you have downloaded and accidentally overwritten the "builtin" version. You may also get a "Revert failed > Abort Session Load" message as well.

To fix this error, follow these steps:

  1. Open Content Manager
  2. Create a set of filters for Installed = True; Builtin = True; Locally Modified = True
  3. Select all the items that are found
  4. Click Revert to original

This will put the "builtin" version back into the database and allow your multiplayer session to load.

You may also rarely encounter an installed asset that is Modified that supercedes a builtin item. In this case, you will need to disable or delete the newer item to allow the builtin asset to be loaded. 

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