Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Failed to access patch server
Posted by N3V Games (Paul) on 09 March 2016 06:48 PM

There are several causes of this issue. Usually it is a firewall issue. To resolve this, please ensure your firewall allows traffic on ports 80, 443 and 1143.

Also check our Knowledge Base articles on TANE SP1 Patch Installer

(5 vote(s))
Not helpful

Comments (0)