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We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Windows)
MSVCR120.DLL is missing (0xc000007b)
Posted by N3V Games (Paul) on 04 February 2016 02:51 PM

The "MSVCR120.DLL is missing" or 0xc000007b error message indicates some Windows files are missing or incorrectly installed.

Please download the following file from Microsoft, which will install the necessary files: https://support.microsoft.com/en-us/help/3138367/update-for-visual-c-2013-and-visual-c-redistributable-package

You will need to download the appropriate file for your location/language under the 'x64.exe File Path' list (~6.4MB)

Once the file is downloaded

  • Click to run VCredist.x64.exe
  • Click Repair
  • Click Allow this application to make changes to your PC
  • This opens the window Microsoft Visual C++ 2013 Redistributable (x64)
  • The Processing step takes only a couple of minutes
  • Setup Successful

TROUBLESHOOTING:

DO NOT use the VCredist_x86.exe version. The x64 version is required.

The file MSVCR120.DLL (and MSVCP120.DLL) need to be installed in the following directory: C:\Windows\System32 - check that they are installed if you are still having issues.

The files will be dated 04/10/2013 (otherwise you have installed the wrong version).

Note that the VS 2013 version is required. The 2015 version installer is very similar - it is named VC_redist.x64.exe. This do not install the correct files!

 

 Tags: msv, msvc, installer

 

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