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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
TANE SP1 Patch Installer
Posted by N3V Games (Paul) on 24 December 2015 12:07 PM
Prior to running this installer, we strongly recommend you make a back up of both your install folder and local data folder.
Patching TANE using the SP1 patch installer: (this information also applies to Hotfix Patches post-SP1)
1. Patch not viable - Checksum mismatch.
This error means that your data has been modified in some manner not expected by the patcher and cannot be patched. You will need to try either patching from an older backup version of TANE or download the latest full version from your MyTrainz account. (i.e. Create a new install rather than patching your old one). Note that you can import your content from the existing build to your new install.
2. Failed to read source
This is most likely an Internet Connection error - click the Retry option and it should work the next time.
3. Invalid patch target selected
This indicates you have selected the wrong TANE.exe. This is possibly because you have two version of TANE installed (e.g. your original install and your SP1 install).
Locate the correct version of TANE by running TANE.exe from the install folder and confirming the build number that shows on the Launcher.
4. "Some installation files are corrupt" error
This means the offline patcher has not been fully downloaded. Please redownload the file and retry.