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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
How do I find the latest update or patch?
Posted by N3V Games (Paul) on 09 November 2015 10:41 AM

All users need to have their myTrainz details entered - open the Launcher and click on the Internet Tab to enter your details. Close the windows and restart TANE and the auto-prompt will appear if a patch is available.

If you have the DRM-free version of TANE

Open the Launcher, click on the Internet Tab and uncheck the "Disable Online Features" box and then enter your MyTrainz username. Close the windows and restart TANE and the auto-prompt will appear.

If you have a build lower than 80xxx installed, then please visit the Patching Page for more assistance.

 

Keywords: Hotfix, Service Pack, HF1, HF2, SP1

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