SEARCH
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Windows)
How to manually install an upgrade patch - TANE (pre-SP1)
Posted by N3V Games (Paul) on 28 September 2015 05:04 PM

NOTE: TANE SP1 introduces a new patcher. Please follow this guide for TANE SP1.

Manual patches for TANE builds are located at: http://www.trainzportal.com/product/view/trainz-simulator-a-new-era

If your build number is not listed there, then you are required to use the auto-patch option (or there is not patch yet for your version). Here is a link on how to auto-patch. 

Step 1: Locate the correct patch by identifying your build number on the TANE Launcher

Step 2: Download the manual patch for your build

Step 3: Once downloaded, double click to run the patcher executable

Step 4: The patcher window appears and will check the default location for your installation of Trainz

Install error 

If your installation is not in this location or is the incorrect version, an error will appear.

Step 5: If required, click the ... box to browse to the correct location and select the TANE.exe then click Open.

TANE exe

Step 6: The standard patching process now continues with the files being unpacked, then patched. This process can take quite a long time, so generally it is best to "set and forget" then come back 30-60 minutes later.

Troubleshooting:

  • Do not download the patch file into your TANE install directory
  • The "searching for install directory" step can take several minutes
  • Use the "..." link to browse to your TANE install location
  • Once the patch is installed, when restarting TANE, the "Starting TANE" step can take upwards of 5-10 minutes to complete.
  • Please be patient - if a step is taking a long time, cancelling it is likely to result in more problems than waiting for it to complete

MD5 Checksum information:
To confirm that your patch has been downloaded fully, here are the MD5 checksums for each patch file.

76401_to_78667.exe
9f388966bcee39f3c81741a6cfe6e1a7

76425_to_78667.exe
d39b34688159e7182e6975d97930477f

76459_to_78667.exe
4c0251ff99e6e8c8a6145548eb188870

76536_to_78660.exe
e32a7012b9bf0911f663841d43c9ea33

 

(40 vote(s))
Helpful
Not helpful
Comments (0)