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Knowledgebase: Managing Content
Missing DLC - How do I find my DLC items that I ordered?
Posted by N3V Games (Paul) on 06 August 2015 10:41 AM

For Trainz A New Era and Trainz Railroad Simulator 2019, Downloadable Content (DLC) items ordered through the Trainz Store will appear as "Available to Download" when you next start Trainz. 

No serial key is required and there is no external download link available.

Start Trainz, the in-game download window will appear listing all the DLC routes, sessions or locos you are entitled to. (If the window does not appear, try going into the Routes menu, and if that fails, then exit Trainz and when you restart click Launcher > File > Download purchased items).

Choose which items you wish to install now by selecting the item and clicking the Download button or click the Download All button.

Items will then install automatically and can be found in either the Routes, Sessions or Trains Tab menus, depending on which DLC item was purchased.


Some train/locomotive DLCs may include a session for the Kickstarter County route. If you are using TANE, or have the Kickstarter County (not Kickstarter County 2) route in TRS19, and you wish to try the train or drive the session, then when the download is complete to see if a session for that particular train exists. It is a quick way to jump in and start driving your locomotive straight away. If a Session doesn’t exist, you can follow this guide to create new sessions using your DLC items.


  • Ensure that your produsct is patched to the latest version, some DLC packs will only work in the latest versions of TANE.
  • If the in-game download window does not appear, restart the game then from the Trainz Launcher, click File > Download Purchased Items, then click Start Trainz.
  • If this fails, you can also try removing your Username from the Launcher > Internet Tab, then re-entering your details and restarting Trainz
  • Check the account used to order the product matches the username that you have entered in Launcher > Settings > Internet. 
  • Also, if you have the DRM Free version, ensure you uncheck the "Disable Online Features" option then restart the game.
  • If you have downloaded a number of items, check that you haven't already installed the items you are looking for by using Content Manager search filter.

Tags: tane, TRS19, DLC, downloadable, content, add-on, install, cannot find, not installed, missing, not showing

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