For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Missing DLC - How do I find my DLC items that I ordered?
Posted by N3V Games (Paul) on 06 August 2015 10:41 AM
For Trainz A New Era and Trainz Railroad Simulator 2019, Downloadable Content (DLC) items ordered through the Trainz Store will appear as "Available to Download" when you next start Trainz.
No serial key is required and there is no external download link available.
FINDING ITEMS ONCE DOWNLOADED:
Some train/locomotive DLCs may include a session for the Kickstarter County route. If you are using TANE, or have the Kickstarter County (not Kickstarter County 2) route in TRS19, and you wish to try the train or drive the session, then when the download is complete to see if a session for that particular train exists. It is a quick way to jump in and start driving your locomotive straight away. If a Session doesn’t exist, you can follow this guide to create new sessions using your DLC items.
Tags: tane, TRS19, DLC, downloadable, content, add-on, install, cannot find, not installed, missing, not showing