Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Why is TANE creating new local data folders?
Posted by N3V Games (Paul) on 03 August 2015 05:14 PM

The userdata-redirect-map.txt found in C:\Users\<username>\AppData\Local\N3V Games\TANE folder is the file that tells TANE where to store any local files.

DO NOT ever delete the C:\Users\<username>\AppData\Local\N3V Games\TANE folder OR the userdata-redirect-map.txt file in that folder.

Also, never manually edit this file as getting even one space incorrect can break your game.

If the redirect file does not exist, TANE will create a new one and create a new local data folder (or worse, point to a folder that has no data and the game will appear corrupt).

Note that the redirect file can also store multiple locations so you can install and run multiple versions of trains simultaneously.

For Windows versions of Trainz, sometimes Windows may prevent Trainz from being able to modify/update the contents of the LocalData folder. Please ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Tags: Local, UserData, User, LocalData, Data, Content, Download

(7 vote(s))
Helpful
Not helpful

Comments (0)