Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Content Errors or warnings
Posted by N3V Games (Paul) on 03 August 2015 05:11 PM

Trainz allows users to create and share content. Errors and warnings enable both content creators and end-users to identify if content has any issues that could cause items to behave incorrectly or affect performance in-game.

Warnings are just that – they will show that the asset will “work” but it may not work exactly as the author intended.

Errors are more serious and these items will not show in-game or will show in “red” in-game.

Resolving errors by end-users is often possible by updating the “config file” but sometimes fixing the asset requires the original source files.

The Trainz Wiki has more guidance for content creators regarding how to create error free content.

 

Note: If you are looking for installation errors, please search again using keywords from the error you are seeing.

 

Tags: Download, Station, TANE, asset, faulty, missing,

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