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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloadable Content (DLC/Add-ons)
Do I have to re-download my Deluxe Content?
Posted by N3V Games (Paul) on 03 August 2015 05:03 PM

If you install a 2nd version of TANE (perhaps you are beta testing, or perhaps you want to have one build for creating content and another as a standard installation), we recommend that your re-download the items for each Trainz build you are using.

While not strictly "supported", it maybe possible to take a shortcut and copy your payware from one local data folder to another.

Deluxe content is “DLC” and resides in the Packages folder (the default location is something like C:\Users\Media\AppData\Local\N3V Games\TANE\build u406m6bk1\packages)

You can copy your packages data from one folder to another and then do a Database Rebuild so it shows up in game in your beta test version of TANE.

 

Tags: Redownload, move, assets

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