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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


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  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
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  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
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Thanks for your understanding.
Product Unauthorised (Where is my serial number for T:ANE?)
Posted by N3V Games (Paul) on 03 August 2015 04:43 PM

When you download T:ANE from MyTrainz (previously Simulator Central), there is no serial number required. Instead, T:ANE uses your MyTrainz Username to authenticate that you own the product.

Note: Box versions ordered from the Trainz Store (previously Simulator Central) do require a Product Key which is included with your DVD.

If you ordered via the Trainz Store (previously Simulator Central), then your username will be the username associated with the account that ordered the product (so please check all accounts if you have more than one).

If you pledged via Kickstarter, then the username you provided in the reward survey is the username that has been authorised.

If you get an “unauthorised” error when starting the game, it means that you are either using the wrong username or possibly there has been a processing error in issuing access to your username.


  1. Your password is case sensitive - ensure you do not have caps lock on
  2. Shutdown Trainz (ensure Tane.exe is not running by checking in Windows Task Manager) then restart TANE.exe by "Running as Administrator"
  3. Ensure your anti-virus and firewall programs allow access for TANE.exe (firewall must not block ports 80, 443, and 11443)
  4. Ensure you have an active Internet connection that can access port 11443 (see below)
  5. Try resetting your username (see below)
  6. If you are still unable to get authenticated, please enter a support ticket quoting your order number and username 

Running as Administrator

Locate TANE.exe in your TANE install folder (default path is C:\Program Files\N3V Games\Trainz A New Era)
Select TANE.exe then r-click and choose "Run as Administrator"

Checking Port 11443 

To check your Internet connection is not blocking some outgoing ports that our software requires you must be able to contact our servers on TCP ports 80, 443, and 11443.

Paste the following link into your browser:

If successful you will see:
"You have reached this page on port 11443.
Your network allows you to use this port"

Resetting your Username

Try the following:
- Launch Tane
- In the Trainz Settings > Internet tab, add an 'x' to your username (i.e. 'usernamex')
- Hit enter and wait for the "not valid" message to appear
- Shut down all TANE windows and wait a minute for TANE to close completely
- Launch TANE again and enter the correct username details
- Once your MyTrainz login is recognized, close the Settings Window, then click Start Trainz

Tags: authorize, authorise, TANE, profile, user, password, account,unauthorized,unauthorise, product key

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