For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Product Unauthorised (Where is my serial number for T:ANE?)
Posted by N3V Games (Paul) on 03 August 2015 04:43 PM
When you download T:ANE from MyTrainz (previously Simulator Central), there is no serial number required. Instead, T:ANE uses your MyTrainz Username to authenticate that you own the product.
Note: Box versions ordered from the Trainz Store (previously Simulator Central) do require a Product Key which is included with your DVD.
If you ordered via the Trainz Store (previously Simulator Central), then your username will be the username associated with the account that ordered the product (so please check all accounts if you have more than one).
If you pledged via Kickstarter, then the username you provided in the reward survey is the username that has been authorised.
If you get an “unauthorised” error when starting the game, it means that you are either using the wrong username or possibly there has been a processing error in issuing access to your username.
Running as Administrator
Locate TANE.exe in your TANE install folder (default path is C:\Program Files\N3V Games\Trainz A New Era)
Checking Port 11443
To check your Internet connection is not blocking some outgoing ports that our software requires you must be able to contact our servers on TCP ports 80, 443, and 11443.
Paste the following link into your browser: http://portquiz.net:11443
If successful you will see:
Resetting your Username
Try the following:
Tags: authorize, authorise, TANE, profile, user, password, account,unauthorized,unauthorise, product key