NEW HELPDESK
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase
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How does “Offline Mode” work?
Posted by N3V Games (Paul) on 27 July 2015 04:12 PM
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Offline Mode is available for backers who ordered the Kickstarter Box Edition and for Deluxe Edition users from SimulatorCentral. This version does not require an Internet Connection, but while in Offline mode, you cannot of course connect to the Download Station, use iTrainz chat, or play Multiplayer. Go online by clicking Launcher > Internet > then unchecking the "Disable Online Features" box. You can then enter your MyTrainz username and password and utilize the online features. Just uncheck the box again to go offline (and close the Settings window). NOTE: You need to be online with your MyTrainz login details entered to auto-patch when an upgrade is released. | |
 (8 vote(s)) Helpful Not helpful |
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