SEARCH
NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Windows)
This route will require a route re-save/clone
Posted by N3V Games (Paul) on 27 July 2015 01:15 PM

Payware routes cannot be edited or cloned, but importantly, new Sessions can be created for these routes.

Click Sessions > Create Session to make your own new session for built-in and payware routes.

For earlier TANE builds, certain aspects were tied into the Route Layer. From HF2 onwards, these have been moved to the Session Layer including the Environment Settings such as fog, water colour, water style, time of day etc.

Note: We are exploring options to allow editing/cloning of the builtin routes in a future update.

(40 vote(s))
Helpful
Not helpful
Comments (0)