SEARCH
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloadable Content (DLC/Add-ons)
Extended Database Repair
Posted by N3V Games (Paul) on 24 July 2015 11:39 AM

Sometimes your database may become corrupted and affects built-in or DLC content.

Generally, a standard Database Rebuild from Launcher > Developer > Rebuild Database will rectify the situation.

To run an Extended Database Repair:

  1. On the launcher, click on the 'developer' option at the top of the screen
  2. Hold down the CTRL key
  3. Left click on Rebuild database

Some versions of Trainz may not detect the CTRL key being held down. In this case you can manually start an extended database rebuild by following these steps:

  • Click on 'Trainz Settings' on the launcher screen
  • Go to the tab marked 'Dev' (not the one on the top menu)
  • Click on 'Enable Advanced Debug Tools'
  • Close all TRSxxx windows
  • Start TRSxxx.exe again
  • Click on 'Developer' at the top of the Launcher (not the one in Trainz Settings)
  • Click on 'Run TrainzUtil Command'
  • Type in 'repairdatabase extended' (without the quotes)
  • Click 'ok'

This will perform a full rebuild of the database repair and will force the DLC packages to be reinstalled fully (or other database corruption to be repaired).

(117 vote(s))
Helpful
Not helpful
Comments (0)