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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.
Thanks for your understanding.
How to get Trainz A New Era Free
Posted by N3V Games (Paul) on 14 December 2023 01:28 PM
To get your T:ANE version for free, simply follow this guide.
- Go to the Trainz Store and log in using your MyTrainz username
NOTE: If you don't already have an account, then create an account and then log in to the store.
- Click on the Trainz Rewards Points button on the bottom left of the store
- Click on "Ways to Redeem"
- Click on View for either the PC or Mac version
- Click on Redeem to create your discount code
- Click on "Add Product to Cart"
NOTE: You'll also receive an email showing the code in case you don't want to use it immediately.
- Click on "Shopping Cart" then click on "Checkout"
- You'll see the code with the discount already applied.
- Click "Complete Order" then check your email confirmation (which will arrive in the inbox associated with your Mytrainz account).
- If you see the error "Cannot place order, conditions not met: Trainz A New Era - Windows / Digital Download / Standard: Must have at most 1 of this item." then you have two or more items in your cart. Click the X to remove extra versions until only one item remains in your cart.
- Check you have logged in using the correct username and that the email in your account is correct and still valid.
- Check that your order matches the rules for a particular reward (e.g. a minimum order quantity)
- Once you redeem points, don't forget to use the code at some time in the next 12 months or the code will expire.
Tags: Pointz Rewardz