Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase
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Trainz crashes on Android 13 after installing
Posted by N3V Games (Zec) on 30 November 2022 12:36 PM
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We have noted an issue that causes a crash on Android 13 when Trainz Simulator 3 is installed when not connected to a wifi network (ie when downloaded via mobile data), due to a change in Android 13. To work around this issue, simply remove the Trainz Simulator 3 app, and then re-download from the Play Store while connected to a wifi network. | |
 (6 vote(s)) Helpful Not helpful |
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