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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Content Store (TRS19/TRS22/TrainzPlus)
My new content hasn't appeared after installing
Posted by N3V Games (Zec) on 25 May 2022 06:51 PM

First double check the name of the content. Most should have a similar name to the DLC pack title, but for traincars, locomotives, and similar the company name may be shortened to fit the menus in Trainz (ie Union Pacific becomes UP, or Victorian Railways becomes VR).

If you still aren't sure, then try opening Content Manager by clicking 'Manage Content' on the launch screen, then click the drop down next to 'Filter:' and select 'Today'. You should then see all content that was installed or modified today; your new content should be in this list with the status 'packaged' or 'packaged, payware'.

 

If it does not appear, then please try restarting Trainz and then try these steps again.

(6 vote(s))
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