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Knowledgebase: Content Store/DLCs
Steam: Where can I find my content purchased for TANE and TRS19
Posted by N3V Games (Zec) on 25 May 2022 06:31 PM

 

Any DLC packs purchased through the Trainz Store, or included with TANE or TRS19 can be downloaded through the Content Store tool. However they will be shown under their ID numbers rather than their names.

For TrainzStore purchases, see the Complete DLC Listing on our help wiki.

For Steam purchases, see Complete Steam DLC Listing (coming soon).

 

You can find and download your DLC packs by following these steps:

 

1) Click on Content Store on the initial launch screen

2) Click on 'Purchased' at top right

3) Click on 'Install' next to the DLC pack you wish to install.

 

When the route is successfully installed, the 'install' button will change to show 'uninstall'. This allows you to uninstall the DLC pack if you wish to do so at a later time.

 

NOTE: During installation the content may start to appear in the game. Please do not try to use the content till the installation is complete.

 

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