SEARCH
NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Mac)
Which versions of MacOS can I use Trainz with?
Posted by N3V Games (Zec) on 03 February 2022 02:51 PM

You can find a table of which versions of MacOS each different build of Trainz is compatible with below:

 

  TANE TRS19 SP2 TRS19 SP3/4 TRS19 SP5 TRS22

MacOS 10.11 and earlier

 No No No No No

MacOS 10.12 (Sierra), 10.13 (High Sierra),
10.14(Mojave), 10.15 (Catalina)

 Yes Yes* No No No
MacOS 11 (Big Sur) No No Yes Yes Yes
MacOS 12 (Monterey) No No Yes~ Yes Yes

 

*If you require access to the TRS19 SP2 download, please use this link:
https://dl1.n3vgames.com/Installers/TANE/Offline-Installer-TANE-SP2-Mac-88395.dmg
(Requires TANE authorisation to active)

~There are some known bugs which may affect operation of TRS19 SP3/4 in MacOS 12; these are resolved in the TRS19 SP5 update.

Note, MacOS 11 and MacOS 12 are required for Mac M1/Metal support.

(23 vote(s))
Helpful
Not helpful