Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Mac)
Which versions of MacOS can I use Trainz with?
Posted by N3V Games (Zec) on 03 February 2022 02:51 PM
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You can find a table of which versions of MacOS each different build of Trainz is compatible with below:
*If you require access to the TRS19 SP2 download, please use this link: ~There are some known bugs which may affect operation of TRS19 SP3/4 in MacOS 12; these are resolved in the TRS19 SP5 update. Note, MacOS 11 and MacOS 12 are required for Mac M1/Metal support. | |||||||||||||||||||||||||||||||
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