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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: General
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Purchasing DLC
Posted by N3V Games (Paul) on 19 August 2021 02:51 PM
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You can purchase DLC items directly from the menu or from Content Store. To access Content Store, tap the top right Radial Dial button. Tap Main Menu > Routes > Content Store Select an item to purchase and tap the Price button The authorisation window will appear to allow you to complete the purchase
Troubleshooting If you do not see the purchase authorisation window, then you need to turn off the In App Purchases lock in your Settings.
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 (10 vote(s)) Helpful Not helpful |
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