SEARCH
NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
Purchasing DLC
Posted by N3V Games (Paul) on 19 August 2021 02:51 PM

You can purchase DLC items directly from the menu or from Content Store.

To access Content Store, tap the top right Radial Dial button.

Tap Main Menu > Routes > Content Store

Select an item to purchase and tap the Price button

The authorisation window will appear to allow you to complete the purchase

 

Troubleshooting

If you do not see the purchase authorisation window, then you need to turn off the In App Purchases lock in your Settings.

Please search in Google for instructions for your device and OS.

 

 

(11 vote(s))
Helpful
Not helpful
Comments (0)