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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: General
MyTrainz Accounts (TS3)
Posted by N3V Games (Paul) on 18 August 2021 03:47 PM

Creating or logging in to your MyTrainz account in Trainz Sim 3

Tap Radial Menu > Main Menu > Select Route


Tap Content Store



Tap "No MyTrainz Login"

 

Tap "Create Account" if you do not already have a MyTrainz Account and complete the form.

NOTE: YOU MUST BE IN LANDSCAPE MODE



Tap in the Username field if you have a MyTrainz Account and enter your details.


Tap Login and wait for the "Succeeded" message

 

You are now logged in to MyTrainz.

 

 

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