Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.
Thanks for your understanding.
MyTrainz Accounts (TS3)
Posted by N3V Games (Paul) on 18 August 2021 03:47 PM
Creating or logging in to your MyTrainz account in Trainz Sim 3
Tap Radial Menu > Main Menu > Select Route
Tap Content Store
Tap "No MyTrainz Login"
Tap "Create Account" if you do not already have a MyTrainz Account and complete the form.
NOTE: YOU MUST BE IN LANDSCAPE MODE
Tap in the Username field if you have a MyTrainz Account and enter your details.
Tap Login and wait for the "Succeeded" message
You are now logged in to MyTrainz.