Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Between Dec 23rd and Jan 10th the support team will be running with reduced numbers, during this time there may be longer periods between responses.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.
Thanks for your understanding.
Trainz Simulator 3 Pre Orders
Posted by N3V Games (Zec) on 30 July 2021 01:04 PM
Trainz Simulator 3 is now available for purchase through the Apple AppStore and the Google PlayStore.
If you have pre-ordered in the Apple AppStore, your pre-order will be charged automatically by the AppStore and you will now be able to install the Trainz Simulator 3 app.
If you registered in the Google PlayStore, you will receive a notification telling you the TrainzApp is now available for purchase through the PlayStore. You will now be able to purchase and the install the Trainz App.