Trainz is still not accepting my serial number, even after ensuring it is the correct product.

Knowledgebase

(44)Trainz Railroad Simulator 2019 (6)Trainz Model Railroad 2017 (96)Trainz: A New Era (Windows) (5)Account (11)TrainzStore Orders (10)Trainz Simulator 12 (34)Trainz: A New Era (Mac) (2)Trainz Simulator 2 Mac (8)Downloadable Content (DLC/Add-ons) (2)First Class Tickets (5)Trainz Download Station (DLS) (10)General (7)Website

Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.

Knowledgebase: Trainz Simulator 12

Posted by Felix Prasser on 31 July 2013 04:42 PM

Please ensure you are typing it exactly as it appears on the manual. It is easy to mistake a 0 and a Q for example and this will cause the serial number to be invalid.

If you have a digital version, please use copy and paste to ensure there are no typographical errors.

You may need to exit Trainz and restart it for a change to take effect.

Also, if you are trying to register an older version of Trainz DLC, it is possible that your serial number precedes the version you have updated to. i.e. your "old" serial number is not recognized by your "newer" version of Trainz.

In this case, please contact helpdesk and quote your date of purchase and your current Trainz build number (found on the Launcher).

(156 vote(s))

Helpful

Not helpful

Comments (0)

Help Desk Software by Kayako