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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
Change email address
Posted by on 31 July 2013 04:23 PM
You can log in to either Planet Auran or SimulatorCentral to update your account details.

Planet Auran: You may change your email address via the ‘Modify Email’ page.

https://www.auran.com/planetauran/modify_email.php

Or go to SimulatorCentral > My Account > Account Information

Please ensure you hit Save after updating your email address.
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