SEARCH
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Mac)
What is the difference between the Steam and MyTrainz versions of Trainz
Posted by N3V Games (Zec) on 14 November 2019 11:32 AM

There are no differences in features between Steam and MyTrainz editions of Trainz; each will include all of the same features and functions for that version. There are, however, some differences for the Steam editions in regards to DLC packs, registration, and updating.

DLC packs

DLC packs purchased through Steam can only be used with the Steam editions of Trainz.

DLC packs purchased through the Trainz Store can be used with any compatible version of Trainz, including Steam versions.

 

Registration

Registration of the Steam editions is achieved by simply entering your MyTrainz account's username and password into the Internet tab of the Trainz Settings, which you can do by following these steps:

  1. Double click on your Trainz icon
  2. Click on Trainz Settings
  3. Click on the Internet tab
  4. Enter your username and password into the boxes provided (please keep in mind that your username and password are case sensitive), then press enter.
  5. Now try starting Trainz.

When you start Trainz, Trainz will then register itself into your account.

Please note, you will not see any changes in your MyTrainz account's details after registering. The Steam edition of Trainz does not provide access to the digital download through MyTrainz.

 

Updates/Patches

For updates and patches, these will be installed automatically through Steam.

(25 vote(s))
Helpful
Not helpful