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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
Updating to Trainz Plus from TRS19
Posted by N3V Games (Paul) on 14 September 2019 02:05 PM

Patching to the Trainz Plus version is done through the in-game patch installer.

This is found in Trainz Settings > Install Tab > Check for Updates or Change Trainz Update Stream.

To change stream, click Change Trainz update stream, then click Next, and then select Trainz Plus stream from the dropdown list.

For more assistance with patching see this guide.

 

 Tags: Patch, Patching, Update, build, stream

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