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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Managing Content
Importing Content from TANE
Posted by N3V Games (Zec) on 06 November 2018 03:09 PM

You can import non-built-in and non-payware items using .cdp or Open for Edit in Content Manager to import from older Trainz versions. Find our more information about importing content here.

You must not set TRS19 to use the LocalData folder for Trainz: A New Era or any other version of Trainz. Doing so can cause Trainz to become unstable, or cease to function correctly, and may damage any content in the LocalData folder.

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